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Family Don't End With Blood

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The Winchester Family Business Discussion Page

A place for free form discussion of all things Supernatural.
  1. Alice
  2. Site Technical Issue
  3. Monday, November 17 2014, 12:30 AM
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We've never had a good, central place to report site issues, and we know they're happening. Those little Gremlins love causing mischief! Please report your issue or problem by replying to this post. Our crack site administrator will get right on it.
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Alice Accepted Answer
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We are having issues lately where user accounts are being disabled at random. I'm working on the problem. If you find you can't login, send me a message via "Contact Us" or post a reply here. Sorry for the inconvenience.

Thanks,

Alice
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  1. more than a month ago
  2. Site Technical Issue
  3. # 1
njspnfan Accepted Answer
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Hi Alice - was checking out the different features on the site.  On the Polls page, I noticed that the text on the poll questions is black; this is illegible with the dark gray background.  I know you can just highlight the text and read it; just wanted to give you a heads up.

 
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Thanks for pointing that out! I was doing some customizing on other pages and it must have affected that one! I've fixed it. Sorry about that.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 2
Bevie Accepted Answer
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On the Discussion Page it seems to be full of Sexual Medical stuff or it seems likek it.    Not discussions of our show, for sure.
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I swear, I turned on all the security functions yesterday. Captcha on posts, all posts must be moderated before posting, etc. Obviously something isn't working. I'll get on it! Thanks for bringing it to my attention.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 3
Bevie Accepted Answer
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I'm having no luck in giving myself an avatar icon.  All I get is 'fatal error'.

 

Could someone please spell out instructions as if to a 3 year old?  Thanks a lot!

 

Bevie
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I just tested it and loading an avatar worked fine for me. Here are the steps



1. Login. You can either do that by selecting the lock on the upper right hand side of this discussion page (in the tool bar) or through the login prompt at the bottom of every page.

2. Then you will see a mechanical wheel on the upper right hand side of the discussion page. Click on it and select "Edit My Profile."

3. Choose the file to upload through Browse and click the upload button. The Avatar should appear. You're all set!



If you did all that you're still getting the error, tell me what browser you're using and exactly what the error message says (is it just Fatal Error or is there more).



I hope that helps!
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 4
Lilah_Kane Accepted Answer
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Hey,

 

spam posts seem to be back on the page. That is all. :)

 

- Lilah
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Yep, I'm working on it. I have all the spam controls in place. I have no idea why they aren't working. I'm going to have to take it up with the software provider.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 5
st50 Accepted Answer
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I've just noticed that the lets discuss page here seems to be allowing anonymous posts.  Personally, I enjoy knowing who I'm talking to, whether they've chosen to log in or not.  It might become difficult, later, for readers to tell whether comments are coming from multiple anonymous people, or one poster.

I don't know if this is something that bothers others, but I would rather see it made a requirement for posters to "own" their comments with a name.
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Thanks st50. It's not supposed to be allowing anonymous posts, nor is it supposed to be allowing spam either. I have all those settings turned on, and they seem to be not working. I'll have to open up a tech support ticket with the software provider. Who knows, I might up end tossing this program and going back to the drawing board! But I agree, it shouldn't be happening.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 6
Bevie Accepted Answer
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Thank you Alice for helping me get an avatar.  i don't still know what  was doing wrong before, unless  I was trying to do it in My Profile instead of Edit.

 

Bevie
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Glad I could help Bevie.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 7
Ettie Accepted Answer
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Hi. This isnt a question about a technical problem but I was wondering if the rules of posting ie 'Be nice, be constructive, show respect' etc apply to all areas of the site. 
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Hi Ettie! The answer is our rules apply to the comments section on articles and this discussion page. That's usually where all the user interaction is! We do have a CBOX, but that is a free form chat room that is not moderated. That is a third party application that we subscribe to.



Let me know if that answers your question or not. Thanks!
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 8
eilf Accepted Answer
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Hi Alice. I have been wondering how other people are getting nested comments (on the discussion page) and I am not able to do it. Leah and I just realised that there is only access to nested comments in Chrome but as far as I can see not in Firefox or IE. In Firefox there is a "(heart) like" button in the place where the "comment" button is in Chrome.

Also in chrome the timing of previous comments is pretty random, where it seems to be correct in Firefox. Honestly I don't think it is really a major problem, just thought I would let you know.
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and I can comment without logging in or passing any security tests?
  1. Guest
  2. 2 years ago
Ok NOW there is a comment button in Firefox and I am confused :D
  1. Guest
  2. 2 years ago
Hi Alice, so now if you are NOT signed in (and this applies to both Firefox and Chrome) there is a comment button to allow nested comments. If you ARE signed in there is the Like button instead.



It may have been like this before when I commented, I didn't realize that being logged in was what was making the comment button vanish!
  1. Guest
  2. 2 years ago
If you're a registered user, you should be able to comment without the security tests. Anyone, logged in or not, should be able to comment. I did fix the security box (aka captcha) a few days ago. I haven't tried this application in Chrome, so I'll give it a try. I use Firefox and Safari and have no issues.
  1. Alice
  2. 2 years ago
I'm logged in and the comment button hasn't vanished. Not sure why you're seeing that. Which browser are you using? It's just below the initial comment starting the thread.
  1. Alice
  2. 2 years ago
Hi Alice I sent you an email with screenshots as an attachment :-)
  1. Guest
  2. 2 years ago
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  1. more than a month ago
  2. Site Technical Issue
  3. # 9
Lilah_Kane Accepted Answer
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There have been some fishy topics arising that I think are not fit to be there. They sound like adult adds.

Anyway, wanted to poke you about these:

Best private video chat right now with sexy beautiful model
Started by LindaRen
New private video chat right now with sexy beautiful girl
Started by WolfDisa
Private video chat right now with sexy beautiful girl

And one sounds like it is a hoax to get money from people.
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Got it. Thanks.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 10
Lilah_Kane Accepted Answer
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Those posts are back again. I think you might need to block them so they can't post anymore. Don't know how that works, but giving heads up again. :)

It's the same posters:

Private video chat right now with sexy beautiful model
Started by LindaRen
New private video chat right now with sexy beautiful girl
Started by WolfDisa
Free private video chat right now with sexy beautiful model
Started by WolfDisa
Comment
Blocking isn't so easy. It's kind of like fighting off bugs with a bug zapper. I can block but they will come back with different ips. I'm going to try to limit threads being created by only registered users. I thought I already had, but maybe that's not working.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 11
samandean10 Accepted Answer
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Alice, the past two days I have frequently been getting bounced off the site and the screen comes up saying that it's a server issue. It happens most often when I'm trying to load comments from an article with many comments. Is this happening to anyone else?
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Samandean10, oh yes, it's happening to everyone else, including me. The problem is our commenting system. We have a thread with over 300 comments on it right now, and some of those comments got corrupted. I've fixed them, but everything is still too wonky. It's impossible to load all the comments for that thread. The system tries, then ends up throwing a server error, which I know to mean it's running out of memory. When many people try to access those article comments at once, it cripples the server.



The thing is, our comments are the lifeblood of the site. It's where all the open discussion and interaction happens. I'm going to need a solution that can handle high volume. I'm considering going to a third party provider like Disqus. That way, comments aren't hosted on our server. The risk is, I lose control of the comments and history, but we just don't make enough money to have a more powerful server. 75% of the websites are on disqus, we probably should be too.



Sorry for the long explanation, but these are the pains of being a larger volume site on a small site budget!
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 12
jmadmin-msuofw Accepted Answer
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I'm not sure if this is where I should post this but I saw somewhere that there was a CBOX chat room where I could talk to other fans but couldn't find it? I was wondering if this still exists? I wanted to interview some fans (as well as WFB writers) for a project I am doing on the Supernatural fandom. Thank you,
Aleck
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Hi Aleck!



We used to have a CBOX, but we were paying a monthly service fee for it and people stopped using it. I guess one too many fan fights broke out and the regulars got fed up and left. When the box came up for renewal, I didn't renew and took it down. If enough people show interest, I can revive the CBOX, but for now you're the first person to ask about it since I took it down, so I don't think many are missing it.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 13
Nogadamo Bhitia Accepted Answer
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I am a new participant in the discussions and i want to thank you for this site. I'm not sure this is the appropriate place to do it, but since this page focuses on the website, I picked it. I enjoy reading the articles and the discussion they cause.
It would be nice to have an opportunity to preview my comments before they are posted. I don't know how big a deal this is technically, but since the comment field has a small visual field while one is typing into it, it is easy to make a mistake.
Once again, thanks for a great site.
Comment
Thanks for the suggestion! We are looking at many options for the commenting system, and I'll certainly keep that on the list. If you are a registered user and logged in, you can edit your comments after they are posted. So that's an option too.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 14
Russ Accepted Answer
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Guest wrote:
I don't know how big a deal this is technically, but since the comment field has a small visual field while one is typing into it, it is easy to make a mistake.
Once again, thanks for a great site.


You can actually resize the comment field. At the bottom of it, there is a little collection of dots. Put your cursor over it, click and hold, and move it up or down.
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  1. more than a month ago
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  3. # 15
Russ Accepted Answer
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Not a technical problem, but a mere request.

Is there any chance of adding a "spoiler" option to replies?

That way if one of us wants to comment on info about a future episode, without ruining it for those who don't want to know, then we can wrap them in spoiler tags.
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Yes. It requires some coding on my part. It's always been on my wish list, as well as adding more emoticons. Usually these little site projects are knocked off during Hellatus, so I'll make sure it gets addressed.
  1. Alice
  2. 2 years ago
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  3. # 16
Russ Accepted Answer
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A questions regarding the "So much Supernatural pretty, so little time..." thread. I keep getting an error 404.

Is it locked? or just locked from me? I don't really care if I'm not allowed in there. I saw some artwork in there I liked, and only popped back every now and then to see if there was something new.

I see this on the main page now:

[img]http://i33.photobucket.com/albums/d99/rookskickz/supernatural/wfb-forum.jpg~original[/img]
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Hey,



there is some trouble with it. It should be open to all and is usually updated with new pictures. I informed Alice about it too so it's not intentional. ;)



- Lilah
  1. Guest
  2. 2 years ago
I just fixed it Russ. I had to actually go into the database and change the raw data to fix it. No matter what I did through the application, it wouldn't flip the thread from private. Really weird. I need to report that to the software maker.
  1. Alice
  2. 2 years ago
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  1. more than a month ago
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  3. # 17
Suzkatoon75 Accepted Answer
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This might be a stupid question, but is there anyway to mark all the threads as "read"? I have tons of pages marked at the moment as "New" which I would like to change. If that makes sense.
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I have to admit, I'm not sure what you are referring to. Is this the article comments? Or is it the notifications on the Discussion Page? I wasn't aware of a feature that listed items as New.
  1. Alice
  2. 2 years ago
Oh, I meant when I finally signed up to the site there is a tab where you can find all the new discussions in the notifications of the discussion board. Of course there were hundreds because I just joined. I clicked through them all but I was wondering if there was easier way to "Mark them all read" so they wouldn't be seen as new.



Thank you for the answer.
  1. Suzkatoon75
  2. 2 years ago
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  1. more than a month ago
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  3. # 18
Alice Accepted Answer
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Bumping for issues regarding the recent site changes. Having an issue or problem? Report it here and I'll see what I can do.
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  1. more than a month ago
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  3. # 19
eilf Accepted Answer
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Hi Alice on my tablet if I try to open the drop-down menu for 'articles' it sends me to a new tab and THEN going back to the original tab shows that the drop down menu has appeared. The ddm doesn't appear on the new tab ....

This doesn't happen with any of the other headers - tapping on them gives a menu first.

I am using an Android Nexus tablet if that helps :)
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Thanks for letting me know. I'll take a look. I can try it on my daughter's Android phone. All of our other devices are Apple!
  1. Alice
  2. 1 year ago
Hi Alice. So the problem never got resolved and (up to yesterday) the dropdown for the Discussion page does nothing at all. Everything is formatted differently than for the phone - that works fine - and looks like a desktop format while working differently



Since you just went onto Disqus things may change again.
  1. Guest
  2. 1 year ago
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  1. more than a month ago
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  3. # 20
eilf Accepted Answer
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Hi Alice, this isn't exactly a technical question.

Can I ask what the site policy is on people (including writers) having multiple user names?

I get that a site writer might like to be able to separate their 'writing hat' from their 'personal opinion hat' - and I know at least one of them has done that at least once - but I am wondering if we are all on a level playing field here? I know you aren't going to have much problem with people signing up and using other names and most people if they change their names tend to let everyone know. It is principally regular commenters and site writers I was wondering about.

I'm not saying you SHOULD have a policy, just wondering if you have any opinion on it?
Comment
Hi Alice, there was something happening that caused me to ask, but it was mostly just because it got me thinking about it.



I sent you an email about it., thanks!
  1. eilf
  2. 1 year ago
Sorry, send the message through Contact Us. That goes to my email.
  1. Alice
  2. 1 year ago
Honestly, anyone can pick their own user names. I don't have a policy on it. I know that in going to DISQUS, some people had their user names changed because they already had a DISQUS account with a different name. But I'm thinking that's not what you're eluding to. Can you send me an email with specifics and perhaps I can elaborate further?
  1. Alice
  2. 1 year ago
eilf, I'm so sorry, but it turns out our email server wasn't working properly. Any chance you could look in your email history and sent it again? I swear it'll go through this time.
  1. Alice
  2. 1 year ago
Hi Alice, it's not a big deal, don't worry about it. :)



I sent it through the contact us section like you suggested and I am not sure I have a copy of it to send again, but it really doesn't matter that much.
  1. eilf
  2. 1 year ago
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  1. more than a month ago
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  3. # 21
eilf Accepted Answer
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To get recent comments:

Log in

Check comment bubble beside your name at the top of the comment list

This sends you to your disquis page

Click on the most recent article title link

This sends you back to wfb and more recent comments should now be visible.

Or at least that worked for me just now :)
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The above is necessary for me because the RSS feed page doesn't work on my tablet. It is great on a laptop, so try it first :)
  1. eilf
  2. 1 year ago
Site is currently really glitchy for me ....
  1. eilf
  2. 1 year ago
The glitchiness was very short term, honestly I can't even remember what it was doing now,...sorry that's not helpful I know :)



I actually have a good few problems with the site on my tablet but they are ongoing. I will put them in a separate comment - gotta go catch a plane right now :)
  1. eilf
  2. 1 year ago
I had to do a site upgrade a day or two ago because of a major security issue. Perhaps that's when you were seeing the wonky behavior. Is it still happening?
  1. Alice
  2. 1 year ago
Oh OK, apparently that's just me ...
  1. eilf
  2. 1 year ago
I just got a 'comment is awaiting moderation' message, unless that is something you changed since yesterday maybe that's the issue with the temporarily missing messages?
  1. Guest
  2. 1 year ago
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  1. more than a month ago
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  3. # 22
eilf Accepted Answer
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Hi Alice, the personal message function on the discussion page doesn't seem to be working. I can't receive any messages (I had 2 messages come though that i could read and then nothing) - it appears mine are going the other way.
Comment
eilf - We have several functions not working quite right, including some of my backend stuff. I got the new version of Easy Discuss and installed yesterday. It should start working now. I know Nate will be looking at this feature. Let me know on this page if you have further issues on it.
  1. Alice
  2. 1 year ago
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  1. more than a month ago
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  3. # 23
samandean10 Accepted Answer
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eilf, you might be having the problem I had when I first got a few PMs last year. After you have received a few from the same person, the new ones don't appear until you click on the "view all messages" message at the top. It's invisible until you scroll over it. At least that's what happened to me.:)
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I am lying about the last bit - it lights up red when the cursor goes over it. :D
  1. eilf
  2. 1 year ago
Oh lookee that!!!! There's cream text on a cream background that when you click on it puts up another message in cream saying 'do not click this text again!' (to paraphrase the Hitch Hikers Guide to the Galaxy, badly)



Thank you Samandean! :D
  1. eilf
  2. 1 year ago
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  1. more than a month ago
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  3. # 24
Lilah_Kane Accepted Answer
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Hey!

Some links and pictures have been broken from update. At least gifs are not working.
Comment
It all depends how big the .gif is. Our setting was set to only 2 MB. I upped that value but gifs should be working.



Oh yes, links are another story. This new version upgraded the way comments and replies are tracked (notice the convert to reply feature?) While this is a vast improvement for an administrator moderating posts, it did change all the links. Let me know which of your posts are link intensive and I'll see if I can't update them in a mass update. The page is setup now that if a link is bad, it takes you to the main Discussion Page.
  1. Alice
  2. 1 year ago
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  1. more than a month ago
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  3. # 25
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Broken link / 404 Error under tab About Us > WFB Writers

Example: http://www.thewinchesterfamilybusiness.com/component/authorlist/author/2:alice

Same error for all writers' links.

Also, very slow refresh rate in this forum.
Comment
Thanks for your report! Yes, I'll concede, the writers links were broken a few months back when the software I was using was delisted from the Joomla forum and removed. I have yet to find it's replacement! Also, I'm so with you on the refresh rate. We are running on an outdated template and framework and I've been working on a site redesign meant to bolster performance and modernize us a bit. We are using some very clunky technology right now. We are a few months away from that happening but I wanted to let you know it's in the works!
  1. Alice
  2. 8 months ago
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  1. more than a month ago
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  3. # 26
muub Accepted Answer
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To continue the post I made in the episode 17 about site hacking:

I am always using firefox, never internet explorer. I am accessing this site directly through google. I am also viewing the site from Finland, so I don't know if that's what causing this site to show as hacked so often? Most days during the week this site is unaccessible and is trying to claim I won some internet lottery and tries to push a virus to my computer.
Comment
Thanks so much for the info! If you access the site directly, you won't get any spam links. But I did find some links through Google Search yesterday that have been hijacked and are redirecting our traffic. I am in the process of rebuilding our site map and will resubmit to Google. I'll also work with them to try and catch any bad links. Unfortunately, this is something that goes beyond our usual site virus scans. Those usually just find hacks that are on the regular site, not what's out in the SEO world. Unless Google alerts me (which they haven't), these problems are very hard to catch. My best recommendation at this point is to access the site directly until I can get this worked out with them.



Please let me know if you have any other problems, especially if accessing the site directly. Your info has helped me identify the source of the problem so I really appreciate it!
  1. Alice
  2. 6 months ago
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  1. more than a month ago
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  3. # 27
Alice Accepted Answer
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I am aware that we have a number of links that are broken on the site. There is no easy way to find these other than trial and error. So, please, if you read an old article that has a bad link or missing photo, please report it below. I know the Episode Guides are having issues right now. If I get enough, I might create a separate thread and make all entries eligible for a drawing or something. Cleaning up the archives is always my Summer Hellatus priority.

Thank you!
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eilf Accepted Answer
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Hi Alice. I am having trouble with embedding stuff in posts. If it is early enough in the comment it messes up the 'Latest Comments' page and all the other comments disappear. I posted a follow-on comment and that didn't appear either though I don't know if that is due to the delay that sometimes occurs between posting and it appearing on the comments page (it can be around a 1/2 hour sometimes and then other times it appears instantly).

I am going to undo it because people will be mad but here is a picture of the result - I embedded a tweet.
(obviously it wasn't a tweet of that ad, that is on the Latest Comments page)
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I'll have to check it out, but I'm very sure the Latest Comments can't show embedded stuff. Having said that though, it should be able to just show the embedded code. That feed comes directly from DISQUS so I'll have to see what it is sending. Thanks for the report.
  1. Alice
  2. 4 months ago
Thanks Alice. I was surprised myself. I think it may have been only happening in Firefox if that helps.
  1. eilf
  2. 3 months ago
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  3. # 29
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